Boston lyric opera case study the blo is a non-profit organization run like a business by janice del sesto given the bad economic history of operas in boston, the general director and the two boards try to differentiate their organization by at least achieving a balanced budget. Executing strategy with the bsc management system dr robert s kaplan baker foundation professor, harvard business school boston lyric opera (2001) first commonwealth (2004) fulton county school system (2006) balanced scorecard, to deliver breakthrough results revenue up 310. Although the balanced scorecard was originally embraced by large, for-profit organizations the nonprofit opera company in boston, massachusetts the boston lyric opera in an effort to boost community focused organization, (boston, ma, harvard business school press, 2000.
The boston lyric opera working group has selected eight customer objectives for its three strategic themes (see the bulleted items on pages 5-7 of the case, also summarized in the cus-tomer row of exhibit 5. 2 course overview and objective: this course examines the incentive structures and control mechanisms necessary to ensure that an organization’s strategies are implemented. The balanced scorecard can focus any organization on customers it serves, accomplishing the mission, and the processes required to assure mission accomplishment.
Transforming the balanced scorecard from performance measurement to strategic management_ part ipdf - download as pdf file (pdf), text file (txt) or read online scribd is the world's largest social reading and publishing site boston lyric opera print week 2 engineered balanced scorecard. Boston lyric opera: case study the balanced scorecard is chosen for the strategic management initiative at montefoire and the reasons and results of such a choice is reviewed in this case study the organization will follow the insights provided through a balanced scorecard a balanced scorecard is a tool that aids an organization in. Corporate headquarters 2000 regency pkwy suite 425 cary, nc 27518 (919) 460-8180 contact electronically. Briefly intr oduce blo’s balanced scorecard 3 the boston lyric opera working group has selected eight customer objectives for its three strategic themes (see bulleted items on p5-7 of the case): a develop loyal and generous supporters b build reputation on national and international opera scene. As boston lyric opera celebrates its 40th anniversary season, the company finds itself enjoying a level of artistic and popular success unprecedented in its history a look back at that history will prove informative for the charting of a course to world class status in the future.
It provides case studies of how two organizations have used the balanced scorecard: the boston lyric opera and teach for america the teach for america example is particularly useful because it shows how the balanced scorecard was used in human capital decisions. Boston lyric opera strategy map our mission is to ensure the long-term future of opera in boston and new england by (1) producing the highest quality professional productions of diverse opera repertoire that are artistically excellent as well as musically and theatrically innovative (2) developing the next generation of opera talent (3. Please answer the following questions based on the boston opera case study 1 the boston lyric opera working group has selected eight customer objectives for its three strategic themes (see the bulleted items on pages 5-7 of the case, also summarized in the cus-tomer row of exhibit 5. It's your blo: how many people did you impact boston lyric opera june 21, 2012 to learn more, visit . The boston lyric opera history, mission, values, people and context to better understand why the company decided to launch a balanced scorecard project thirdly we will have a closer.
The balanced scorecard tracks all the important elements of a company’s strategy—from continuous improvement and partnerships to teamwork and global scale the boston lyric opera was the. Boston lyric opera pedagogical objective the boston lyric opera case, the first documented application of the balanced scorecard to an arts organization, was written to illustrate the application of the balanced scorecard to a nonprofit organization, especially one whose performance some people believe can not be quantified and measured. By using the balanced scorecard, blo recognized their key success drivers and they started to focus on the activities that had the greatest impact on their goals they all had a clear common goal and blo’s staff worked cross-departmentally, motivationally to reach the goal of providing unique, quality opera in boston.
Instructor’s manual management control systems third edition kenneth a merchant 68 boston lyric opera 473 69 university of southern california: responsibility balanced scorecard-like to deal with some issues associated with more traditional approaches to. At fern fort university, we write boston lyric opera case study recommendation memo as per the harvard business review finance & accounting case memo framework its cascading down to departments and individuals and the directors' interactions--using the balanced scorecard--with the artistic leaders and board of directors boards, financial. Pim 812 boston lyrics opera managerial accounting pim 812-----boston lyric opera (blo) 1 what are the benefits from developing a balanced scorecard at blo what challenges and barriers must del sesto and dahling-sullivan overcome to capture these benefits the general benefit of doing a balanced scorecard at blo is that it will give them the possibility of translating (digesting, landing.
The “boston lyric opera” case, the first documented application of the balanced scorecard to an arts organization, was written to illustrate the application of the balanced scorecard to a nonprofit organization, especially one whose performance some people believe can not be quantified and measured. The boston lyric opera was the fastest growing opera company in north america during the 1990s having successfully completed a move to a larger facility in 1999, the board and general director recognize the need to develop a formal strategic planning and governance process to guide the company into the future. Some non profit organizations are: american diabetes association boston lyric opera fulton county school system teach for america aiesec  related work the balanced scorecard is just one of many scorecards now used in business circles. Reading: the balanced score card case: boston lyric opera discussion questions 1the boston lyric opera (blo) working group has selected eight customer objectives for what changes were required to adapt the balanced scorecard (bsc) to a nonprofit organization 3 what are the benefits from developing the balanced scorecard at blo.